Wondering what happens next after you have instructed us? Learn more about our work process here.
See an overview of the next steps following the instruction regarding your matter. You can also download our Work Process document in an easy to digest PDF format.
Our Three Step Process
1. Client Care Letter
We aim to provide you with a client care letter in around 24 to 48 hours from when we receive instructions and payment in cleared funds. You will then need to review and sign the client care letter which will be sent to you electronically via email.
2.List of Documents
Once the client care letter is reviewed and signed, we will provide you with a list of required documents required for the application based on your instructions. The lists are tailored to your specific matter, therefore please allow for up to 48 hours for the list to be emailed to you.
3. Preparing Application
You can then start collecting the documents required for the application and we will start working on your matter. Once you have gathered necessary documents, please bring them to our office or send scans for our lawyers to review and provide feedback.
We want to make sure you are fully updated about what’s happening with your application. We take a proactive approach in letting you know if there are any updates about your situation.
The preferred way to keep in touch with your respective immigration lawyer is through email. Our lawyers aim to respond or acknowledge any email query by the end of next working day after it was received.
You can ask to speak to your advisor or request a call back by calling our office telephone line. We will reply either by telephone or email within 24 hours.
For issues that cannot be resolved over phone or email, a face to face appointment can be arranged with your immigration adviser at our offices.
About Our Process
Keeping you informed about the process and making sure you are fully satisfied along every step is our priority.
We are committed to ensuring you enjoy working with our lawyers with the aim of achieving the best outcome for your application. Please see the section besides on how to keep in touch with your lawyer about your immigration matter.
If you have any feedback and suggestions regarding our process, please feel free to email us at email@example.com. We would love to hear from you.